Frequently Asked Questions


Without knowing exactly what we're dealing with, it is impossible to say; many situation-specific issues (ie., divorce/breakup, loss of a loved one, major life transitions) can be resolved in four to ten sessions, whereas more severe mental health issues can necessitate significantly longer term  and more intense care.  In general, the more complex and involved an issue is, and the more it is complicated by other things, the longer an episode of care will be.  We at the Therapy House, however, share the belief that clients should be the masters of their own lives, and therefore attempt to make therapy as brief a process as possible.

The last thing anyone wants is to be saddled with an outrageous medical bill that they didn't expect.  Our rates are currently $175 for the initial session, then $150 for sessions thereafter.  In most cases, however, insurance policies will cover some or all of this cost (see below).  Your provider will be happy to work with you to determine as clearly as possible what your out-of-pocket expenses should be.  Be sure to see our rates and information page, under the General Information about Therapy House, for a detailed list of questions you should be asking your insurance provider.

You will meet with your therapist in their office.  Family members and significant others are welcome and encouraged to attend, though this will always require your approval.  In situations where children are the identified client, the child's parents may or may not be expected to attend all or parts of sessions, depending on the situation.  Sessions themselves will consist of talk therapy, as well as art or play therapy when appropriate.  You can expect a typical session to last about 45-50 minutes.  Typically, sessions early on in the therapeutic process will be scheduled approximately once per week, with later sessions being spaced further apart; note, however, that the intensity level of a client's concerns may increase or decrease this frequency.

Figuring out insurance coverage can sometimes be as confusing as theoretical astrophysics.  Thankfully, we've been doing this long enough that we've started to figure it out.  In Wisconsin, all general health insurance policies should provide for mental health care, though coverage levels differ greatly from policy to policy.  While we at Therapy House are generally out of network for most insurances (each provider maintains their own contracts), many insurances have out-of-network benefits.  And even in situations where out-of-network benefits don't exist, we are sometimes able to establish single-case exemptions, and be treated as in-network for specific cases.  Your coverage for both in- and out-of-network care should be documented in your policy handbook.  If you don't have access to your handbook, simply call the 1-800 number for benefits, listed on the back of your insurance card; note that some insurance companies, like United Health Care and Humana, will have separate numbers listed for Mental Health care.  If you are confused about all of this, we'd be happy to help.  Just contact us with your insurance information, and we'll call for you.  Please remember to visit the Rates and Insurance link found under the General Information about Therapy House tab, for a detailed list of questions we have provided for you to ask your insurance provider.

This can be a very difficult task.  Unlike other services, the relationship you have with your therapist is paramount.  When you're choosing a plumber, things are simple: check the Yellow Pages, find an accredited vendor, introduce them to your leaky toilet.  You don't have to worry about goodness of fit between your plumber and your bathroom fixtures.  Study after study, however, has established the therapeutic bond between counselor and client is the single greatest predictor for the efficacy of therapy.  Therefore, you want to learn as much as you can about your provider--get to know their way of doing things as well as their personality.  We recommend that you spend some time exploring our site, get to know us, and contact us prior to setting up your first session.  We would be happy to spend some time talking to you prior to your coming in for the first session, to allow you to judge if we're a good fit for you.  And if we're not, we'd also be happy to assist you in finding someone who is.